How much does delivery cost?

We charge a standard delivery charge of £3.95. For orders over £65 you will receive free delivery, applies to UK mainland only.

When will I receive my item?

We aim to deliver orders in 3-5 working days.

Some products may have longer delivery times, in this case it will be listed in the product details.

Do you deliver outside of the UK?

We currently only deliver within the UK, we hope to offer an overseas service in the future.

Can I collect my order if I live locally?

We are not currently able to provide a pickup service but we hope to offer this again in the future so please check back for updates.

How long do I get to return an item?

Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you believe your item to be faulty please let us know within 14 days so that we can do our best to rectify the issue for you.

Please note items which are made to order can not be returned, in this case it will be noted in the product details.

How do I return?

To complete your return please fill in the returns slip enclosed with your purchase and put it in the package with items in original packaging. Send your parcel to the below returns address:

Kreative Living Limited
Unit 26 Bowerbank Way
Gilwilly Industrial Estate
CA11 9BQ

How long until I receive a refund?

Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, this can take up to ten working days.

I haven’t received my refund?

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

If you still have not received your refund yet, please contact us at

Can I return sale items?

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Can I exchange?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email (within 14 days of receipt) at with photos of the damaged item and send your item to:

Kreative Living Limited
Unit 26 Bowerbank Way
Gilwilly Industrial Estate
CA11 9BQ

Return shipping costs?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We advise you obtain a proof of postage for the return of goods.

Please ensure when returning fragile items in particular that they are sufficiently wrapped and protected. Unfortunately we cannot refund the cost price for any items that are returned to us damaged.


Not answered your question? Drop us an email at and we will be happy to help!

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